We want you to be satisfied with your purchases. Creating lasting relationships with our customers is our goal. If you receive an item and you would like to make an exchange for style or color, call us. As long as the item(s) are still in the original factory condition we will be glad to make the exchange.

1. Factory condition includes the following description.
   •   Item remains in brand new condition.
   •   All original tags must be included and attached.
   •   Item cannot have any fragrances (examples would include but not limit cigarette smoke and perfume).
   •   Item cannot have any hair spray, gel, or other products applied.
   •   Original packaging must be included.
2. Please note: If we receive an item that does not meet the above requirements, we reserve the right to send the item back to you and charge you for the return shipping & handling ($6.95 U.S. orders or $39.95 for international orders).
3. Each item exchanged / returned will have a $15.00 restocking fee per item
4. If a customer has a high volume of returns, we reserve the right to raise our restocking fee as required.
5. Please contact us via phone or email to let us know about your exchange / return.  It must be returned within 10 days of the date you received the item.
6. Please include the following in your return package.
   •   Your piece with the original box and / or packaging.
   •   A copy of your invoice.
   •   A note stating the reason for your exchange / return.
7. Human hair products and accessories are non-returnable.